FAQ
The questions people actually ask us
The ones from meetings, not from a manual, including the awkward ones. If yours is not here, the contact form reaches the people who built the product directly.
"We already work differently"
"We already have MS Project / Primavera, we are not redoing everything."
Exactly: redo nothing. Bimpack imports your schedule as it is (MS Project, Primavera P6, Asta Powerproject, ProjectLibre, GanttProject, Synchro), preserving the WBS structure, and updates from a revised file without losing history. It does not replace your planning work: it makes it live, shared with the site, linked to the budget and to the orders.
"We don't do BIM here."
No prerequisite. Scheduling, tasks, documents, budget, orders and reports all work with no model at all. And the day an architect hands you an IFC file, you drop it into the project: the 3D joins the rest without reconfiguring anything.
"My teams are not comfortable with computers."
It is a browser, in your language, with no install. Every area of the app has its guided tour, and the AI assistant answers questions in plain language: "how do I share a folder?" gets an answer, not a manual. The team gets up to speed without a training session.
"Yet another tool to manage..."
It is the opposite: this is the tool that removes some. Our users typically replace four or five tools (3D viewer, shared schedule, budget spreadsheets, order tracking, document drive) with one platform where everything is linked. Fewer tools, and above all no more retyping between them.
"We have no time to migrate mid-season."
There is no migration. A project is created in ten minutes: import the existing schedule, drop in the PDF bill of quantities, upload the model. Start with a single pilot project, the one that is beginning, and keep your habits on the others.
Models & formats
Which model formats are supported?
IFC for 3D models, the open standard format, the "PDF of the building's 3D", which every design package exports. DWG and DXF for 2D drawings, read in their own viewer with layers and measurements. You keep designing in your usual tools.
How large can models get?
We routinely stream large models in real time. Tiled loading means the browser only fetches the pieces the current view needs: most projects stay smooth on a standard laptop. Several models (architecture, structure, services) overlay on one project.
Where do the take-off quantities come from?
From the IFC file itself: from the embedded quantities where they exist, from the geometry where they do not, with automatic unit conversion. Every quantity stays attached to the element that produces it: you can always see where a number came from, and the take-off follows the model at every revision.
Does Bimpack do clash detection?
It is a feature in preparation: clash detection is among the viewer's next developments. Today the viewer is for checking, measuring, sectioning and linking the model to the rest of the site, and detailed coordination (BCF, IDS) stays in your dedicated tools. Tell us what you expect from it: user requests are what set the order of the roadmap.
Do we need a BIM manager to use Bimpack?
To benefit from automatic take-off you need a properly authored model, so someone producing it seriously, at your firm or at your lead designer's. For everything else (scheduling, documents, orders, permissions), no.
Data & security
Where is the data hosted?
In the European Union by default, in the Frankfurt and Paris regions. Enterprise customers can opt for a dedicated deployment with the same product surface.
Who can see what?
You decide precisely: permissions per project and per module, groups per trade, access folder by folder and file by file. Your client can be given access to only the deliverables that concern them, never your finances, never your internal exchanges. The subcontractor sees their package, not your margins.
What happens to our data if we leave?
It exports in open, standard formats. Your IFC models stay IFC, your documents stay your documents. No lock-in clause, ever, and it is written here, publicly.
Is there a record of changes?
Yes. Every project keeps an activity log: creation, edit, move, deletion, with author and date. "Who changed this?" is answered by reading it, not by running an investigation. Order approvals keep their trace too: who approved what, and when.
See also:Security & data
Getting started
Do we need to install software?
No. Bimpack runs entirely in the browser, 3D viewer included, on a standard laptop. No 3D licence to buy, nothing to deploy on workstations.
How long does it take to start a project?
As long as it takes to upload a model and invite the team: the first project usually launches in under ten minutes. If you already have a schedule and a bill of quantities, they import rather than being retyped, which is most of the setup.
Can we see a filled project before creating ours?
Yes, in seconds. Any account can load a complete demonstration project: a residential duplex with schedule, budget, orders, documents, four 3D models and a fictional team.
Does the app exist in other languages?
French, English and Arabic, which matters for international teams and export projects. Each user picks their language.
See also:Demo
Billing
Is the trial really free?
Thirty days, no card, every module included, on a real project. It never turns itself into a paid subscription.
What happens after the 30 days?
You lose nothing: access to the viewer and to your files is kept, and your exports stay free. The management modules become read-only until a plan is activated.
How do we get a price?
Through the contact form, telling us the number of active projects, the number of users and whether the AI assistant interests you. The quote goes out within one business day. Pricing adjusts to your volume and your region, which is why it goes through a quote rather than a published grid.
See also:Pricing
Your question is not here?
Write to us. Technical questions reach the people who built the product, not a queue. A reply within one business day, in French, English or Arabic.